🌙✨Customer Satisfaction Guarantee

💜 Our Promise to You

At Auntie B’s Luminous Path LLC, every ritual kit, journal journey, and spiritual tool is created with intention, integrity, and luminous love.

Your experience matters deeply to me. I want you to feel supported, seen, and soul-satisfied with every purchase — that’s why I offer this Customer Satisfaction Guarantee.

🌟 How Our Guarantee Works

If something doesn’t feel right with your order — damaged, missing, or not what you expected — I’m here to help.

Reach out within 3 days of delivery, and we’ll work together to find a solution that feels aligned and fair.

🛠️ Damaged or Defective Items

Sometimes, even with all the good vibes in the packaging, things can arrive a little banged up.

If your order arrives damaged or defective:

  • Contact me within 3 days

  • Include photos of the damage

  • I’ll happily replace the item at no cost to you

No stress, no guilt, no heavy energy.

🔁 Exchanges & Store Credit

If a product doesn’t feel like the right fit for your journey, let’s talk.

Depending on the situation, we may explore:

  • An exchange for another item

  • Store credit toward something that better aligns with where you are right now

Your spiritual path is unique — I honor that.

🚫 Non-Returnable Items

Because many items are energetic, ritual-based, personal or custom made, all sales are final. If there is an issue with your item, please contact me within 3 days to resolve your issue. Depending on the situation, we may explore an exchange & store credit. Some things cannot be returned for an exchange, including:

  • Used ritual kits

  • Opened consumables (herbs, salts, oils, candles, etc.)

  • Digital downloads / PDFs

  • Custom or personalized items

  • Used Journals

If something feels off, though, please still reach out. We’ll feel into it together and find the most aligned resolution.

📩 How to Reach Me

To request support with an order, email:
📧 auntieb.lp@yahoo.com

Please include:

  • Your name

  • Order number

  • A brief description of the issue

  • Photos (if the item is damaged)

I’ll respond with compassion, clarity, and a touch of Auntie B magic.

✨ The Heart of This Guarantee

This isn’t just a shop — it’s a sacred space for healing, release, and rising.

Your satisfaction, comfort, and experience truly matter to me.
Thank you for trusting me to walk this Luminous Path with you. 💜🌙